The Heartbreaking Text That Inspired a Crisis Help Line | Nancy Lublin | TED Talks



When a young woman texted DoSomething.org with a heartbreaking cry for help, the organization responded by opening a nationwide Crisis Text Line to provide an outlet for people in pain. Nearly 10 million text messages later, the organization is using the privacy and power of text messaging to help people with issues such as addiction, suicidal thoughts, eating disorders, sexual abuse and more. The data collected in the process is reshaping policy and preparing schools and law enforcement to better handle spikes in crises.

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44 thoughts on “The Heartbreaking Text That Inspired a Crisis Help Line | Nancy Lublin | TED Talks

  • December 4, 2017 at 9:36 am
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    Please watch the testimony of Mario Martinez …..He can also talk and pray with you over the phone….

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  • December 4, 2017 at 9:36 am
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    If your organization reduces the frequency of suicides then it is a success. A person who truly wants to depart from this world will do so. To say that suicides can be completely eliminated presupposes that all of humanity can be reduced to a simple model. The world is too complex for pat answers.

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  • December 4, 2017 at 9:36 am
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    I work for Crisis Text Line and also another crisis line. I am very proud of the work we do there.

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  • December 4, 2017 at 9:36 am
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    I'm volunteering at Crisis Text Line. It's amazing. Consider volunteering.

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  • December 4, 2017 at 9:36 am
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    You do not need a degree to make a change. Every idea begins somewhere. Be that change in the world that you want to see. CrisisTextLine is always looking for volunteers.

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  • December 4, 2017 at 9:36 am
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    as much as I would like to text this hotline, I can't trust that I would be able to talk to someone without them sending the police to my house.

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  • December 4, 2017 at 9:36 am
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    I am very impressed through this video and her touching speech. 🙂

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  • December 4, 2017 at 9:36 am
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    Disclaimer: I didn't watch the talk. I listen the first two sentences which were 1 – bragging, and 2 – insulting others. And I decided that whatever she had to say next wasn't worth my time.

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  • December 4, 2017 at 9:36 am
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    This is revolutionary… Something so simple can be so impactful. Thank you. I wish I had this when I was younger.

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  • December 4, 2017 at 9:36 am
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    What are the chances that the girl that texted about being raped was actually a group of boys having fun on a new phone one of them got for christmas

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  • December 4, 2017 at 9:36 am
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    This talk had a good message but it really felt like a marketing thing… There was no reason to talk about 'market growth', or why you're more important than other companies doing things because you are doing the 'right' thing.

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  • December 4, 2017 at 9:36 am
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    was the message "OMG they are letting hordes of islam murder cult bastards into the west and they are now killing people all over the world who can stop the islam murder cult now?" then a tard thought i know lets set up a cry baby do nothing hotline?

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  • December 4, 2017 at 9:36 am
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    They went to the moon to conquer and yet they rape their teenage daughters and claiming to be a better generation of times. in the future, maybe after 100 years or more, people will look back and see this heartbreaking phenomena as the darkest time of history. What values and morality we human have left with today? West, please stop going to middle east in the pursuit of developing peace and human rights, or even naming anything that you think good for middle eastern. You better use your resources more to save your daughters and the human rights you claim everyone should have which eventually lacking in your very own people.

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  • December 4, 2017 at 9:36 am
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    well there is on problem. This presentation feels like people feelings are used as a product. I don't kniw how to describe this but I have that feeling. Some time she speaks like an economist some time she plays with people feelings and few seconds after she switches to marketing and so on. And that she uses people feelings as a product bothers me. Well may be I am wrong and there is nothing wrong in this presentation.

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  • December 4, 2017 at 9:36 am
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    Sounds like a troll to me. A troll launched a crisis text line. The ironing is delicious.

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  • December 4, 2017 at 9:36 am
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    Good job taking them private messages and analyzing them like a google search data. Jeez.

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  • December 4, 2017 at 9:36 am
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    One minute in, and she lost me with unnecessary jabs at an organization that has nothing to do with her or her work.
    Anyway, these girls only ted talks are always disappointing.

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